We use cookies to improve your experience on our site. Please accept the Privacy Policy to continue.
Call for an appointment 1-844-NYC-4NYC
Talk to a
Doctor Now
Make an
Appointment Online
MyChart
 
  • Home
  • REPORT TO THE BOARD OF DIRECTORS – February 2024

REPORT TO THE BOARD OF DIRECTORS – February 2024

Mitchell H. Katz, MD
NYC HEALTH + HOSPITALS
PRESIDENT AND CHIEF EXECUTIVE OFFICER
REPORT TO THE BOARD OF DIRECTORS
February 29, 2024

NYC HEALTH + HOSPITALS FACILITIES RECOGNIZE BLACK HISTORY MONTH

As we close out February, our facilities and sites all celebrated Black History Month throughout the 29 days in their own special way. Some of the hospitals invited special guest speakers and held panels, while others celebrated fashion and held hip hop performances. NYC Health + Hospitals/Community Care showcased employee art here at 50 Water St.

Last week, NYC Health + Hospitals/McKinney held a wreath-laying ceremony at the facility’s namesake in Green-Wood Cemetery. The facility was named in honor of Dr. Susan Smith McKinney Steward, the first African-American female doctor in New York State and the third in the nation.

CHANGE HEALTHCARE CYBER INCIDENT AND ITS AFFECT ON THE HEALTH SYSTEM

Last Wednesday one our vendors Change Healthcare experienced a cyber incident that affected many businesses across the nation and in NYC, including NYC Health + Hospitals. Thanks to the vigilance of the company and to our IT team led by Kim Mendez, to our knowledge no NYC Health + Hospitals patient health information was stolen or released related to this incident.

However, as a result of the incident, Change Healthcare severed all connections to businesses it worked with, which affected some of our operations, including calls to our main appointment number, the NYC Care hotline, and some revenue cycle operations. Our IT team, in coordination with Call Center Operations, rapidly deployed contingencies and thankfully some of these services are beginning to be partially restored. We are looking to bring longer term solutions online, while simultaneously advocating for any regulatory or financial support we might need.

I want to thank our IT and Call Center teams for their rapid response to this incident and for their tireless work over the past week.

Change Healthcare has said that it could take some time before their operations are back to normal and considered safe for any type of data transfer. In the mean time we will work to ensure our patients continue to have access to high-quality care.

HEALTH SYSTEM WINS NINE AWARDS FOR ITS COMMITMENT TO HIGH-QUALITY PALLIATIVE CARE

NYC Health + Hospitals received nine awards from the Center to Advance Palliative Care for its commitment to high-quality palliative care. As part of its 2023 Tipping Point Challenge national challenge for clinical training, the Center to Advance Palliative Care recognized NYC Health + Hospitals/Coler as one of 15 winners and NYC Health + Hospitals/McKinney as one of 47 honor roll recipients in a pool of over 1,700 health care organizations nationwide. In addition, the Center’s New York City challenge recognized McKinney as one of 5 winners and four additional NYC Health + Hospitals sites in its citywide honor roll. Lastly, the Center also recognized two individuals at NYC Health + Hospitals for their commitment to expanding their skills: Yetunde Egbeyale, RN at NYC Health + Hospitals/Coler and Valentina Forcella, RN at NYC Health + Hospitals/South Brooklyn Health. The clinical training challenge encourages clinicians across medical specialties to enhance their skills to care for seriously ill patients, including communication, pain management, opioid prescribing, symptom management, and dementia care.

MAYOR ADAMS, NYC HEALTH + HOSPITALS ANNOUNCED FREE TAX PREP SERVICES FOR NEW YORKERS

On February 23, New York City Mayor Eric Adams and NYC Health + Hospitals announced free, in-person, and virtual tax preparation services for New Yorkers as part of the New York City Department of Consumer and Worker Protection’s (DCWP) NYC Free Tax Prep initiative. In partnership with BronxWorks, Grow Brooklyn, Urban Upbound, and Code for America’s GetYourRefund initiative, free tax preparation is available for New Yorkers who earn $85,000 or less annually and file as a family, or those who earn $59,000 or less annually and file as an individual or couple without dependents. Select NYC Health + Hospitals sites offer support in Spanish, Chinese, and Bengali, and virtual tax preparation is available in Spanish as well.

RESPONDING TO THE HUMANITARIAN CRISIS – SERVICES FOR ASYLUM SEEKERS

NYC Health + Hospitals continues to be a cornerstone of the city’s response to the unprecedented influx of asylum seekers. Our network of 15 humanitarian centers offers life-changing assistance to about 25,000 asylum seekers in our care, with families and children making up roughly three-quarters of that population. At our facilities, guests receive dignified care and the tools they need to forge a path towards a brighter future.

From the outset of the crisis, NYC Health + Hospitals has prioritized providing essential medical care to newly arrived asylum seekers, many of whom have experienced challenging journeys to New York City and arrive with urgent healthcare needs. Our staff at the Arrival Center have now welcomed nearly 120,000 new arrivals, providing immediate access to essential services including screenings for communicable disease, urgent care, treatment for depression, and case management services.

Since last September, when the city began distributing 30- and 60-day notices to asylum seekers, our case management teams have held over 80,000 meetings to help those individuals or families with children achieve their goals, including to complete asylum and work authorization applications. Thanks to this intensified case management work, over half of families with children who received a 60-day notice chose to leave the city shelter system and take the next steps forward in their journeys.

AS PART OF HOUSING FOR HEALTH, MORE THAN 1,100 NYC HEALTH + HOSPITAL PATIENTS HAVE BEEN SERVED BY THE MEDICAL RESPITE PROGRAM

More than 1,100 patients have participated in the medical respite program, which offers patients experiencing homelessness a place to stay for up to 90 days while accessing expanded medical services that are not available in shelter. Medical respite is one component of the health system’s Housing for Health initiative. Seventy-five percent completed their medical respite stay, and nearly 300 patients were discharged from respite into more stable housing, including supportive, affordable and market housing, reuniting with their families, and assisted living placement. The majority of the remaining patients were connected to Department of Homeless Services’ shelters and safe havens, while some returned to the hospital or other interim living arrangements.

NYC Health + Hospitals’ medical respite provides short-term housing and access to medical care including wound care, oxygen, IV infusion, physical therapy, and occupational therapy. In addition, patients receive medically tailored meals, coordination of and transportation to medical appointments, and intensive housing case management.

Studies show that patients discharged from hospital to respite have better health outcomes compared to those discharged to shelter directly. Furthermore, by offering a place to recuperate with access to medical services, respite beds shorten patients’ length of stay at the hospital, frees up beds for patients who have more intense needs and offers a more appropriate setting for the patient to recover in the community. NYC Health + Hospitals has 51 medical respite beds: 26 beds operated by the Institute of Community Living and 25 beds operated by Comunilife.

Currently, medical respite is fully funded by the health system. NYC Health + Hospitals is the largest provider of medical respite in New York State.

CASTLE CONNOLLY RECOGNIZES CHIEF WOMEN’S HEALTH SERVICE OFFICER AND PHYSICIANS FROM NYC HEALTH + HOSPITALS/HARLEM AND LINCOLN AS “2024 TOP BLACK DOCTORS”

Four health system hospital leaders and physicians were among 240 physicians across 30 states and 57 specialties named to Castle Connolly’s list of ‘2024 Top Black Doctors’ for their medical expertise and culturally-responsive care. The physicians featured on the list were nominated by their peers and then evaluated by Castle Connolly for criteria including consideration of each nominee’s professional qualifications, education, hospital and faculty appointments, research leadership, professional reputation, disciplinary history, interpersonal skills, and outcomes data. Castle Connolly is a health care directory that helps patients find providers. The ‘Top Black Doctors’ distinction is part of Castle Connolly’s Diversity Equity and Inclusion (DEI) Initiative geared toward honoring exceptional clinicians and make it easier for individuals to find providers who have shared backgrounds and experiences.

ANDREA G. COHEN, JD, SENIOR VICE PRESIDENT AND GENERAL AFFAIRS, AND CHIEF LABOR RELATIONS OFFICER RECOGNIZED BY CRAIN’S AS “2024 NOTABLE GENERAL COUNSELS”

Andrea G. Cohen, JD, Senior Vice President, General Counsel and Chief Labor Relations Officer to the health system was honored by Crain’s ‘2024 Notable General Counsels’ recognition list. The list showcases 35 notable general counsels in the New York metropolitan area guiding health care technology innovators, steering organizations through regulatory landscapes and supporting marginalized groups. Cohen has spearheaded numerous achievements since joining NYC Health + Hospitals. She has rebuilt the inside legal team to meet the evolving needs of the System, including by bringing onboard a mix of specialists and generalists in relevant fields, rightsizing teams, and developing technology solutions to manage legal fees and high-volume matters. Her legal team also provided critical support during the COVID pandemic, performing all contracting and legal work for the Test and Trace and vaccine distribution programs. During this period, total outside counsel spending decreased from nearly $23 million in 2018 to about $18 million in 2022. The honorees featured on the recognition list were nominated by their peers, companies or other acquaintances. Crain’s New York Business editors selected the honorees based on their accomplishments, track record of success and contributions to their industry and community.

DEPUTY CHIEF OPERATING OFFICER FOR AMBULATORY CARE SARAH JOSEPH KURIEN NAMED TO MODERN HEALTHCARE’S “40 UNDER 40” LIST

Sarah Joseph Kurien, NYC Health + Hospitals’ Deputy Chief Operating Officer for Ambulatory Care Operations and its Humanitarian Emergency Response and Relief Centers (HERRC) program, was named to Modern Healthcare’s 2024 “40 Under 40” list in recognition of her work leading New York City’s response to the asylum seeker crisis and COVID-19 pandemic. As the former Testing & Vaccination Lead for the NYC Test & Trace Corps (T2), Sarah helped lead the City’s effort to provide accessible, no-cost COVID-19 testing and vaccinations, and resources for those infected or exposed, enabling them to quarantine or isolate. As a leader of NYC Health + Hospitals’ HERRC operations, Sarah helped create a network of 15 humanitarian centers that currently house 25,000 asylum seekers and launched the city’s Arrival Center, a central intake to register and provide medical and social services to new arrivals that has welcomed over 115,000 people to date.

NYC HEALTH + HOSPITALS LAUNCHES ARTIST IN RESIDENCE PROGRAM

On February 8, the health system launched its Artist in Residence program run by the Arts in Medicine department in partnership with The Creative Center at University Settlement. Five artists were selected for yearlong residencies that will include weekly staff artmaking and regular artist exhibitions. This builds upon The Creative Center’s evaluated and published long-running Hospital Artist-In-Residence Program that was brought to NYC Health + Hospitals over two decades ago. The current program will continue to include patients and expand to include hospital staff as well. The Creative Center supports the Arts in Medicine department with administrative support of the residency and artist selection. Each of the resident artists provide a wide range of instruction including painting, sketching, drawing, jewelry making, photography, creative writing, paper arts, fiber arts, natural fabric dying and botanical printing. The residency will provide staff and patients with tools to feel connected, be present in the moment, and reduce anxiety. A video about the program is available here. The Artist in Residence program is made possible with a grant from the Laurie M. Tisch Illumination Fund.

NYC CARE REACHES 125,000 MEMBERS

NYC Health + Hospitals’ NYC Care program hosted an ethnic and community media roundtable at City Hall to announce reaching the milestone of 125,000 members enrolled in the program. NYC Care Executive Director Jonathan Jiménez, MD, MPH, was joined by NYC Mayor’s Office of Immigrant Affairs (MOIA) Commissioner Manuel Castro, NYC Mayor’s Public Engagement Unit (PEU) Executive Director Adrienne Lever, Program Director at Sauti Yetu Center for African Women and Families Hager Shawkat, MPH, and NYC Care member Edgar. The speakers highlighted the numerous partnerships and initiatives that have fueled the rapid growth of the program, and urged NYC Care-eligible New Yorkers to enroll in the program to access the quality care they are entitled to. The speakers also encouraged eligible New Yorkers to enroll in the new health insurance option for undocumented immigrants aged 65 and older through New York Medicaid Managed Plans.

NYC HEALTH + HOSPITALS/GOTHAM HEALTH, MORRISANIA’S WOMEN, INFANTS, AND CHILDREN PROGRAM RECOGNIZED FOR USDA GOLD BREASTFEEDING AWARD

NYC Health + Hospitals/Gotham Health, Morrisania’s Women, Infants and Children (WIC) program received the prestigious USDA Gold Breastfeeding Award of Excellence 2023 for providing exemplary breastfeeding promotion and support to WIC families. This is a four- year award and marks the third time the Gotham Health, Morrisania WIC team has received this award. It is well documented that WIC program participation improves birth outcomes, increases breastfeeding rates, reduces childhood obesity, as well as improving a variety of other health indicators. WIC is a federally funded, state-run program that focuses on the nutritional well-being of pregnant, breastfeeding, and post-partum individuals and children up to age five. The WIC program provides participant-centered nutrition counseling, chest/breastfeeding promotion, protection and support and specific nutritious foods to this at-risk population. WIC also serves as a vital liaison between participants and a host of services, linking families to social and health resources, including healthcare and dental services, child care assistance programs, wellness programs, food pantries, food delivery services, smoking cessation and substance use treatment, prenatal or pediatric care, postpartum and mental health care and pharmacies. WIC serves as a gateway to primary and preventive care.

MACHELLE ALLEN, MD, NAMED TO POLITICS NY AND AMNY’S “2023 BLACK POWER PLAYERS” LIST

Senior Vice President (SVP) and Chief Medical Officer (CMO) Machelle Allen, MD, was recognized by PoliticsNY and amNY Metro on its annual “Black Power Players” list. Released in honor of Black History Month, the list honors community leaders, innovators, and politicians from different industries and organizations across the five boroughs who each contribute to the vibrancy of New York City. Dr. Allen is recognized for her unwavering commitment to helping the health system’s patients, and for her pioneering work to advance women’s health and birth outcomes.

A veteran of NYC Health + Hospitals, Dr. Allen completed her residency in Obstetrics and Gynecology at NYC Health + Hospitals/Jacobi, worked as an attending physician at Harlem and Bellevue hospitals, and served as the Associate Medical Director at Bellevue until 2013 when she transitioned to system Deputy CMO. She was subsequently promoted to system CMO in 2017.

AS PART OF MAYOR ADAMS’ “WOMEN FORWARD NYC,” NYC HEALTH + HOSPITALS UPDATED COMMUNITY AND ETHNIC MEDIA ON VIRTUAL EXPRESS CARE TELEHEALTH ABORTION CARE SERVICE

As part of the Mayor’s “Women Forward NYC,” NYC Health + Hospitals’ Virtual ExpressCare updated members of community and ethnic media on its telehealth abortion care service. In October 2023, NYC Health + Hospitals launched telehealth abortion access — becoming the first public health system in the nation to do so. Since its launch, the service has provided 870 virtual visits, mailed over 230 abortion kits, and referred 360 patients for in-person care. The average wait time for a virtual visit is less than 5 minutes. Over 73% of the patients identify as people of color.

The service allows patients in NYC seeking abortion care to speak to a New York State-licensed health care professional on demand by video or phone for an assessment, counseling and access to medication if eligible. The telehealth service is available 7 days a week, 9am – 9pm, and will provide patients with access to safe and legal abortion care. In addition, NYC Health + Hospitals offers access to a full spectrum of medication and procedural abortion services at their hospital-based clinics. Patients wishing to make an in-person appointment for obstetric and gynecologic services, including abortion care, should call (844) NYC-4NYC.

NYC HEALTH + HOSPITALS/WOODHULL HOSTS NALOXONE TRAINING AND SUBSTANCE USE EDUCATION SESSION

In early February, NYC Health + Hospitals/Woodhull held a free comprehensive Naloxone training and substance use education session in collaboration with Services for the UnderServed (S:US). The session aimed to equip staff and community members with the necessary knowledge and skills to recognize and reverse an opioid overdose, ultimately empowering them to save lives within their community.

Attendees also received valuable education on substance use and addiction, fostering a deeper understanding of these critical issues. The event was attended by Matthew Warren, MD, Woodhull Hospital’s Director of Chemical Dependency, Ross MacDonald, MD, Chief Medical Officer, and Brooklyn’s District 34th Council Member Jennifer Gutierrez.

NEW STATE OF THE ART DAVINCI ROBOT DEBUTS AT NYC HEALTH + HOSPITALS/QUEENS

NYC Health + Hospitals/Queens has enhanced its surgical capabilities with the highly advanced da Vinci Robotic Surgical System. Inaugurated “Quincy Queens,” the new da Vinci Robotic Surgical System is expected to expand surgical care and improve patient outcomes and experience at Queens Hospital.

Since December, the hospital has begun performing minimally invasive robotic surgery with the da Vinci Surgical System in the areas of gynecology and urology with general surgery to begin in early spring. The new surgical option builds on the hospital’s greater strategic vision of enhancing its surgical, inpatient and ambulatory care departments to further improve patient experience and clinical

outcomes. Queens Hospital projects it will complete more than 300 robotic cases in 2024 alone.

NYC HEALTH + HOSPITALS/METROPOLITAN RECEIVES PRESTIGIOUS “BABY-FRIENDLY” DESIGNATION

NYC Health + Hospitals/Metropolitan has once again achieved the highly prestigious “Baby-Friendly” designation after a rigorous review process conducted by Baby-Friendly USA, the organization responsible for certification in the United States. The designation recognizes hospitals that encourage and promote breastfeeding and mother-baby bonding. Metropolitan Hospital earned its first Baby-Friendly USA designation in 2017, and the re-designation is in effect through 2028.

To receive the designation, hospitals are required to meet or exceed patient care standards in a rigorous on-site evaluation by the Baby- Friendly Hospital Initiative, including: a comprehensive education program that offers mothers the information, confidence, and skills needed to successfully initiate and continue breastfeeding their babies; immediate skin-to-skin contact for mother and baby after birth; intensive education of both patients and hospital staff about the important benefits and management of breastfeeding; allowing newborns to stay with their mother’s 24 hours a day during postpartum care; and providing connections for breastfeeding support groups in the area.

NYC HEALTH + HOSPITALS/BELLEVUE RECOGNIZES ITS HANSEN’S DISEASE CLINIC ON WORLD LEPROSY DAY

At the end of January, the Hansen’s Disease Clinic, part of the Department of Dermatology at NYC Health + Hospitals/Bellevue, joined the international community in recognizing World Leprosy Day to raise awareness and stop the stigma surrounding this ancient disease. While rare in the United States, there are up to 250 new cases each year; Hansen’s Disease, as leprosy is now known, is 100% curable. The Bellevue Hospital clinic conducts approximately 440 patient visits a year and is the only Hansen’s Disease clinic in the Mid-Atlantic region, which includes New York, New Jersey, Delaware, Maryland, Pennsylvania and the District of Columbia. The clinic has provided treatment and care for leprosy patients since 1985. World Leprosy Day is the last Sunday in January. Bellevue Hospital, in partnership with the National Hansen’s Disease Program, has the only dedicated Hansen’s Disease Clinic in the mid-Atlantic.

THE REMEDY, NYC HEALTH + HOSPITALS’ NEW PODCAST, RELEASES TWO MORE EPISODES

In January NYC Health + Hospitals launched a new podcast called The Remedy. The Remedy covers topics such as the power of primary care, food as medicine, women’s health, preparing for the next pandemic, caring for people experiencing homelessness, and the health needs of migrants. It offers a voice that no other podcast can.

The podcast has been really well received: it ranks in the top 1% in the Health & Fitness Category, and top 5% for all podcasts. The most popular episode so far has been Food is Medicine.

Two episodes were released in February: the third episode, Ready for the Next Pandemic, explores how NYC Health + Hospitals has consistently answered the challenge of Ebola, COVID-19, and Mpox all while staying ahead of the latest health crisis; episode four focuses on women’s health, and considers how New York City’s public hospital system is expanding access to women’s health care in a time when many women across the country are facing restricted access to care.

HEALTH SYSTEM REVAMPS ITS INTRANET HOMEPAGE

On February 5, the Office of Communications and Marketing launched a completely revised and redesigned INSIDER and Intranet Landing page. In addition to its bright and engaging design, the New INSIDER employee newsletter has several interactive features to keep staff united, informed, and inspired. The goal is to shine a spotlight on the myriad jobs and hardworking people who bring our mission to life.

Content includes up-to-date coverage of all of our systemwide news, a new photo essay feature called Day in The Life, which explores the many diverse roles and dedicated staff at NYC Health + Hospitals through the lens of a camera, a trivia quiz and survey, social media feeds, and an educational staff profile feature called The Fast Five in which we ask the same five questions of anyone who wants to participate. You can also find all of your important links, systemwide resources, leadership letters, and the popular Photo of the Day.

These changes and improvements have been many years in the making and underscore the importance of unified communication and messaging in an organization as large as ours.

FOR INTERNATIONAL MOTHER LANGUAGE DAY, NYC CARE TRANSLATES ITS OUTREACH FLYERS IN TO MORE THAN 50 LANGUAGES

NYC Care’s outreach flyers are now available in over 50 languages, a marked increase from the 10 City-designated languages they are currently available in. This coincided with the celebration of International Mother Language Day, a UNESCO world holiday celebrating linguistic diversity that has been observed globally since 2000. The day recognizes the importance of cultural and linguistic diversity, while acknowledging the threat of extinction to various languages.

Given the linguistic diversity of New York City, NYC Care is committed to promoting language justice as part of a range of initiatives to eliminate barriers to care and encourage all New Yorkers regardless of immigration status or ability to pay to apply. NYC Care eliminated the six-month residency eligibility requirement and works with diverse community partners who undertake culturally sensitive outreach city- wide. The translation project also advances the Health System’s mission to extend equally to all New Yorkers, regardless of their ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect.

EXTERNAL AFFAIRS UPDATE

City: H+H leadership has attended and will continue to attend the Mayor’s community town halls. There was a City Council hearing on February 6th, Oversight Hearing: “Addressing the Healthcare Staffing Crisis- Examining Residency Conditions and Worker Concerns”. H+H’s preliminary budget hearing is scheduled for March 5th.

State: On the state level, the state fiscal year 24-25 state budget process is in full swing. Earlier this month, the Governor issued 30-day amendments that detailed technical and substantive changes to her executive budget. The budget still includes $600 million in unallocated Medicaid cuts that could ultimately be directed at hospitals and nursing homes. We continue to advocate against these cuts to the Medicaid program. Additionally, there was funding included for the SUNY downstate transformation plan, $100 million in operating funds as well as $300 million in capital. We continue to have conversations and advocate for the needs of Kings County Hospital and the broader H+H system.

Federal: Federal government funding is slated to expire in two tranches, the first on March 1st and the second on March 8th. Congress must reach a spending agreement, either by passing a Continuing Resolution or full- year Appropriations bills for FY 24. The DSH cuts are slated to go into effect March 8th absent Congressional action. H+H will continue to advocate for the long-term elimination of the DSH cuts as Congress negotiates a long term spending plan for FY 24.

Community Affairs: The Council of CABs met on February 6th, breaking out in committees and briefly discussing the agenda for the upcoming CAB education conference in May.

The next Council of CABs will be March 5th and will include a presentation form the Social Determinants of Health team about the new Findhelp platform. 12 CABs met with their local State elected officials to discuss the impact of the 2024 NYS budget on their facility. 9 CABs have hosted/will host a legislative event with their facility in February and March.

The Community Affairs team and Faith-based teams hosted their second Breaking Bread, Building Bonds conversation at NYC Health + Hospitals/Seaview on February 15th, and will be having their third and final event of the series on March 12th at NYC Health + Hospitals/ Elmhurst. The Community Affairs team and new Council of Auxiliaries Chair Pearl John have also been preparing for the first Council of Auxiliaries meeting of the year, set to occur on March 6th.

EMERGENCY CONTRACTS

Since the last meeting of the Board of Directors, I have authorized two exceptions to our standard procurement rules:

EveryTable

The Board recently approved licenses for EveryTable to operate as a food vendor at Metropolitan, Jacobi, Queens, South Brooklyn and Harlem. You may recall that the Board also approved contracts with Tasty Picks to operate at NCB and recently at a second location at Metropolitan. Everytable has unfortunately abruptly closed all of its East Coast operations and so suddenly all those hospitals are scrambling to replace their food vendor. Although EveryTable is in breach of its agreements with us, practically speaking, we cannot force that company to maintain its operations.

To address the urgent need for Metropolitan and Jacobi to replace EveryTable, I authorized deviations from OP 100-6 to permit licenses with Tasty Picks to take over the locations where EveryTable was operating at Jacobi and Metropolitan. The terms will be identical to the terms previously approved for EveryTable.

We are searching for a replacement for EveryTable at Queens, South Brooklyn and Harlem.

Interpretation Services

I recently approved an extension to certain contracts that were previously approved by the Board and are undergoing an RFP process to ensure continuity of these critical patient care services during the RFP and any vendor transition. We expect these new contracts to come before the Board for approval in the next few months.

Extending by 8 months the following vendor contracts for over-the- phone-interpretation services with a not-to-exceed amount of $15 million: Linguistica International, Propio Language Services, and Language Line Services, Inc.

Extending by 4 months the following vendor contracts for video-remote- interpretation services with a not-to-exceed amount of $3 million: AMN Healthcare Services, Inc., and Language Line Services, Inc

NEWS AROUND THE HEALTH SYSTEM

What can we help you find?
Looking for a doctor? Try our Find a Doctor Search
See all results