Queens Patient & Visitors

Visitation Policy

Map and Directions – Easy-to-follow instructions for reaching us by car or public transportation.

Healthcare Equality – The hospital will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences. The hospital prohibits discrimination in visitation privileges based on age, race, color, ethnicity, national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation and gender identity or expression.

The hospital allows for the presence of a support individual (family member, friend or other individual) of the patient’s choice in the inpatient or outpatient setting, unless the individual’s presence infringes on other’s rights, safety or is medically or therapeutically contraindicated.

National Health Service Corps. – NYC Health + Hospitals is a member of the National Health Service Corps. Click here to learn more.

Financial Assistance – Financial concerns should not keep you from getting the healthcare you and your family need. At NYC Health + Hospitals/Queens, we are committed to helping our patients find financial assistance, whether through a low or no cost insurance program or through a reduced fee arrangement.

Language Services – NYC Health + Hospitals/Queens provides a number of services to assist patients and visitors who have limited English proficiency.

Frequently Asked Questions – Answers to questions often asked by patients.

Patient Bill of Rights – Learn your rights as a patient in any of our hospitals.

Patient-Centered Medical Home

Our dedicated Care Team provides coordinated, evidence-based care and tools to manage your health. Our staff are available on evenings and weekends so you can get care when it fits your schedule. And we can connect you with a doctor by phone at any time, day or night.

Our goal is to help you live the healthiest life possible and to build healthy neighborhoods.

Specialty and Hospital Care

Because we are part of the largest public health care system in the country, we can provide easy referrals to a vast network of hospitals, home care services, nursing homes and specialty care providers across the city.

Preparing for your doctor’s visit

When you first visit the doctor, we will review your medical history, examine you, order any necessary tests or provide referrals to other services you may need. To help get the most out of this visit, please bring:

• A list of the medications you are taking
• The name, address, and phone number of your pharmacy
• Any medical records you wish to transfer from another doctor. Our clerk will help you transfer the information to our clinic.

What It Means to Be a Patient of Patient-Centered Medical Home

• You have a personal primary care provider with a Care Team to meet your needs and answer your questions
• You have easy access to your Care Team through evening and/or weekend hours
• You get your own care plan to help you reach your treatment goals and manage your own health at home
• Your care is coordinated across different providers and facilities, including specialists and the emergency department
• You have access to a variety of self-management tools and patient education resources
• Your Care Team helps you find other resources and support in your community
• You can easily access and maintain comprehensive information about your health and the care you receive by signing up for our patient portal

Affordable Health Care and Medications

Our mission is to provide health care to all New Yorkers without exception. We accept most insurance plans and offer discounted fees if you do not have insurance or your insurance does not cover what you need. We also offer discounts on prescription medications. Our on-site health insurance specialists can help you sign up for a health plan that is right for you.

Children who under the age of 19 and residents of New York State may qualify for Children’s Medicaid or Child Health Plus. Our front desk staff and financial counselors will be happy to help you apply. All clinical services are available to children, including vaccines, regardless of the family’s ability to pay.

Primary Care Services Available: Adult Medicine, Pediatrics, Geriatrics, HIV Primary Care

Languages Offered: English, Spanish, French, Russian, Urdu, Creole, Cantonese, Bengali, Gujrati, Punjabi, Hindi, Persian, and Tamil. Queens Languages Services provides interpretation free of charge in more than 200 languages for patients with limited English proficiency (LEP).

Adult Primary Care

Hours:

• Monday – Thursday 8am – 8pm
• Friday 8am – 5pm
• Saturday 8am – 4pm

How Do I Reach the Clinic?

• Main phone number: 718-883-3226
• Call 844-692-4692 for appointments, including same-day appointments
• Call 844-692-4692 for during and after-hour clinical advice

Scope of Services (Specialty Clinics)

The following specialty clinics are available at Queens Hospital Center. A referral is required form your doctor:

Pediatric Primary Care and Adolescent Health Service

Hours:

• Monday – Thursday 8am – 8pm (last appointment is 6:40pm)
• Friday 8am – 5pm (last appointment is 3:40pm)
• Saturday 8am – 4pm (last appointment is 3:20pm)

How Do I Reach the Clinic?

• Main phone number: 718-883-3301
• Call 844-692-4692 for appointments, including same-day appointments
• Call 844-692-4692 for during and after-hour clinical advice

Scope of Services

Our primary care Attending Pediatricians and Nurse Practitioners are committed to providing family-centered, comprehensive healthcare to all patients up to age 21, including:

Virology

Hours:

• Monday – Thursday 8:30am – 4:30pm

How Do I Reach the Clinic?

• Main phone number: 718-883-3640
• Call 718-883-3640 for appointments, including same-day appointments
• Call 718-883-3640 for during and after-hour clinical advice

Scope of Services

Geriatric Primary Care

Hours:

• Monday – Friday 8am – 4pm for patient care (clinic open until 5pm)

How Do I Reach the Clinic?

• Main phone number: 646-816-0647
• Call 844-692-4692 for appointments, including same-day appointments – Walk-ins (if available)
• Call 844-692-4692 for during and after-hour clinical advice

Scope of Services