NYC Health + Hospitals/Gouverneur Chief Executive Officer Receives 2025 Senior Level Healthcare Executive Award From the American College of Healthcare Executives
Susan Sales is the only award recipient from NYC Health + Hospitals to receive the 2025 Regent's Award
Jun 03, 2025
NYC Health + Hospitals today announced that Susan Sales, MPA, FACHE, LNHA, Chief Executive Officer of NYC Health + Hospitals/Gouverneur Skilled Nursing Facility, has been recognized as a 2025 Senior Level Healthcare Executives Regent’s Award honoree by the American College of Healthcare Executives – Healthcare Leaders of New York. Sales is the only recipient from the NYC Health + Hospitals system to receive this distinction for 2025. The HLNY’s Senior Level Healthcare Executives Regent’s Award recognizes ACHE affiliates who are experienced in the field and have significantly contributed toward the advancement of healthcare management excellence and the achievement of the goals of ACHE. Affiliates are evaluated on leadership ability, innovative and creative management, executive capability in developing their own organization and promoting its growth and stature in the community, contributions to the development of others in the healthcare profession, leadership in local, state, or hospital and health association activities in civic/community activities and projects and participation in College activities and interest in assisting the College in achieving its objectives.
Susan A. Sales is a highly experienced healthcare executive with over 25 years of leadership in hospital and post-acute care settings within the Greater New York Area. She currently serves as the Chief Executive Officer at NYC Health + Hospitals/Gouverneur, overseeing a 295-bed skilled nursing facility. In this role, she manages a $30 million operating budget and has led the facility to achieve top rankings in New York State, including a 6th place ranking out of 615 nursing homes by Newsweek in 2024 and recognition as a top-performing nursing home by U.S. News & World Report for eight consecutive years. Under her leadership, Gouverneur successfully returns over 400 patients annually to the community following rehabilitation.
Sales’ earlier roles include positions at Montefiore Health System/Schaffer Extended Care Center, Sound Shore Medical Center of Westchester, Lutheran Medical Center, and The New York Hospital/Cornell Medical Center. She holds a Bachelor’s Degree in Psychology from Villanova University and a Master’s Degree in Health Policy and Management from New York University. She is a licensed nursing home administrator and has mentored aspiring nursing home administrators. She is a Fellow of the American College of Healthcare Executives (ACHE), contributing to industry publications and committees.
Beyond her professional work, Sales is active in community engagement and mentorship, having served as a guest lecturer at Iona College and the College of New Rochelle. She has served as President of the Board of Visitors for The Bolles School in Florida, President of the Pelham Children’s Center Board, and Board Member of the Pelham Community Rowing Association. She is a recipient of the Rotary “Service Above Self Award” and the Eli Pick Facility Leadership Award from the American College of Healthcare Administrators, honoring her exemplary leadership and commitment to quality care.
“I am honored to be recognized by the American College of Healthcare Executives as a recipient of the 2025 Senior Level Healthcare Executives Regent’s Award,” said NYC Health + Hospitals/Gouverneur CEO Susan Sales, MPA, FACHE, LNHA. “I share this award with the incredible Gouverneur teams who provide a 5-star experience for every resident who entrusts us with their care. Without their strength and unwavering commitment, our ability to provide high quality, skilled nursing care for the city’s most vulnerable would not be possible.”
“We are proud of the recent ACHE decision to honor Gouverneur CEO Susan Sales as a recipient of the 2025 Regent’s Award,” said NYC Health + Hospitals Senior Vice President for Post-Acute Care Khoi Luong, DO, MBA. “This recognition celebrates her transformative leadership and is a testament to the consistent care excellence and resident-focused quality of life experienced at the NYC Health + Hospitals/Gouverneur skilled nursing facility, every day.”
“Our focus on leadership is critical to the work we lead and support every single day in uncertain times, where the only constant we know in our profession is change; leadership is how we weather the storm, and it is what HLNY offers as the mechanism to achieve success in our market and beyond,” said Healthcare Leaders of New York President Darren Deoraj, MHA. “Leadership is not about title; it is about people and actions. All of the intrinsic and extrinsic elements of work and life that impact our results and how we lead through honesty, transparency, communication, collaboration, integrity, trust, empathy, and kindness. These qualities create culture — and culture drives engagement, joy, and excellence for all, which our leaders inspire.”
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Media Contact: Rafael Dominguez, NYC Health + Hospitals/Post-Acute Care, 646-988-3599
About NYC Health + Hospitals/Gouverneur
Conveniently located on Manhattan’s Lower East Side and accessible by mass transportation from most parts of New York City, NYC Health + Hospitals/Gouverneur operates a 295-bed Nursing Facility, providing state-of-the-art care for short-term rehabilitation, long-term and hospice care. Gouverneur is an academic affiliate of NYU School of Medicine and Rusk Institute of Rehabilitation Medicine, providing high-quality sub-acute rehabilitation medicine and skilled nursing services.Gouverneur has been meeting the healthcare needs of New Yorkers for more than a century. The facility received a 5-star CMS Overall Rating and 5-Star CMS Quality Rating; ranked #4 in Newsweek’s 2025 Best Nursing Homes in New York, and has earned high-performance rating in long-term care and short-term rehabilitation by U.S. News & World Report – 2025 Best Nursing Homes. For more information, visit www.nychealthandhospitals.org/gouverneur.
About NYC Health + Hospitals
NYC Health + Hospitals is the largest public health care system in the nation serving more than a million New Yorkers annually in more than 70 patient care locations across the city’s five boroughs. A robust network of outpatient, neighborhood-based primary and specialty care centers anchors care coordination with the system’s trauma centers, nursing homes, post-acute care centers, home care agency, and MetroPlus health plan—all supported by 11 essential hospitals. Its diverse workforce of more than 43,000 employees is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. For more information, visit www.nychealthandhospitals.org and stay connected on Facebook, Twitter, Instagram and LinkedIn.
About ACHE – Healthcare Leaders of New York (HLNY)
HLNY is the local, New York Metropolitan, chapter of the American College of Healthcare Executives (ACHE), an international professional society of more than 49,000 healthcare executives who lead hospitals, healthcare systems and other healthcare organizations. Within ACHE there are 8,600 Fellows with Board Certification in Healthcare Management. Through HLNY, ACHE members have access to local professional development and networking events, mentoring, and career services which include a jobs data bank and resume support. The Foundation of the American College of Healthcare Executives was established to further advance healthcare management excellence through education and research. The Foundation of ACHE is known for its educational programs—including the annual Congress on Healthcare Leadership, which draws more than 4,000 participants—and groundbreaking research. Its publishing division, Health Administration Press, is one of the largest publishers of books and journals on health services management including textbooks for college and university courses.
