NYC Health + Hospitals/Gotham Health Launches Pharmacy Home Delivery Program Across New York City
New service delivers prescriptions directly to patients’ homes, advancing health equity and ensuring faster, more reliable access to essential medications across all five boroughs
Jan 08, 2026
New York, NY — NYC Health + Hospitals/Gotham Health today announced the launch of its Pharmacy Home Delivery Program, now available at all 29 Gotham Health locations across New York City. In partnership with ScriptDrop, this innovative program offers patients the convenience of having their prescriptions delivered directly to their homes, addressing one of healthcare’s most persistent barriers: access to medication. According to ScriptDrop, 89% of patients found that home delivery improved medication adherence.
The launch of this program enhances healthcare access, particularly for under-resourced populations facing transportation, mobility, or financial challenges. The Pharmacy Home Delivery Program ensures that Gotham Health patients, no matter where they live within New York City, can receive medications promptly and securely at their doorstep. Patients will receive their medications within one business day, with helpful tracking details via text, and they will be required to sign for their medications upon arrival. The program delivers all prescription medications except for controlled substances and refrigerated medications.
“Our goal has always been to remove barriers to care, and access to medications is a key piece of that,” said Michelle Lewis, CEO of NYC Health + Hospitals/Gotham Health. “With this program, we’re not only improving convenience for patients but also addressing healthcare equity by making it easier for our most vulnerable communities to stay on top of their health. Medication adherence is critical for managing chronic conditions, and this service helps ensure that our patients are getting the medications they need to live healthier lives.”
Key Features of the Pharmacy Home Delivery Program:
- Access for All: Available to all Gotham Health patients, regardless of insurance status, income level, or health condition.
- Easy Enrollment: Patients can sign up by contacting their care team through MyChart, phone, or in person during their next visit.
- Real-Time Tracking and Notifications: Patients receive a text with the delivery timeframe and can track their order via a secure link. If needed, delivery drivers will confirm addresses and delivery instructions by phone.
- Speedy Service: Prescriptions are delivered within one business day, Monday through Friday.
By making it easier for patients to adhere to prescribed medications, the Pharmacy Home Delivery Program is not just about convenience, it is also about improving health outcomes, preventing disease progression, and reducing unnecessary hospital visits. This service is another step forward in Gotham Health’s ongoing efforts to provide comprehensive, patient-centered care in communities that need it most.
As healthcare continues to evolve, programs like this are reshaping how care is delivered, providing New Yorkers with the tools they need to manage their health, wherever they are.
To make an appointment with our providers, please call 1-844-NYC-4NYC (1-844-692-4692).
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MEDIA CONTACT: 212-238-7766;Nash.Dunlap@nychhc.org
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About NYC Health + Hospitals/Gotham Health
NYC Health + Hospitals/Gotham Health is a Federally Qualified Healthcare Provider formed in 2015 to enable individuals and families to address their health care needs in their own neighborhoods. Serving more than 100,000 New Yorkers annually in Brooklyn, the Bronx, Manhattan, Staten Island, and Queens, Gotham Health consists of 29 healthcare sites in all five boroughs of New York City. Gotham Health provides easy-to-access, high-quality, affordable health care services with a focus on primary care. It is committed to promoting healthy lifestyles and building healthy communities, with a focus upon providing patients and families convenient access to high-quality preventive care, such as annual check-ups and immunizations. Health care teams are trained to help patients manage ongoing conditions, such as hypertension, diabetes, asthma, and heart disease.
About NYC Health + Hospitals
NYC Health + Hospitals is the largest municipal health care system in the nation serving more than a million New Yorkers annually in more than 70 patient care locations across the city’s five boroughs. A robust network of outpatient, neighborhood-based primary and specialty care centers anchors care coordination with the system’s trauma centers, nursing homes, post-acute care centers, home care agency, and MetroPlusHealth—all supported by 11 essential hospitals. Its diverse workforce of more than 46,000 employees is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. For more information, visit www.nychealthandhospitals.org and stay connected on Facebook, Twitter, Instagram and LinkedIn.
